34,618

Processed Complaints are a testament to the efficiency of AskGamblers in handling player grievances. With a robust system in place, players can rest assured that their issues are being addressed with the utmost diligence. Each complaint is meticulously reviewed, ensuring that no stone is left unturned in the pursuit of fairness.

$78,751,213

Money Returned to players is a significant achievement, showcasing the effectiveness of the AskGamblers Casino Complaint Service (AGCCS). This impressive figure highlights the commitment to ensuring that players receive what is rightfully theirs, fostering trust and transparency in the online gambling community.

26,950

Resolved Complaints reflect the dedication of AskGamblers to resolving issues amicably. The high resolution rate is a clear indication of the platform’s ability to mediate between players and casinos, ensuring that disputes are settled to the satisfaction of all parties involved.

106,141

Received Complaints demonstrate the volume of issues that players encounter in the online casino world. This number underscores the importance of having a reliable platform like AskGamblers to turn to when things go awry, providing a voice to players who might otherwise feel unheard.

Things To Know Before Filing A Casino Complaint

Running into trouble with a casino can be stressful; AGCCS is there to take a part of that stress away and help you right the wrong. Understanding the process and knowing what to expect can make a significant difference in the outcome of your complaint.

Step 1

Before submitting an online casino complaint, you should exhaust as many options as possible with the casino, including getting in touch with the online casino disputes team. This initial step is crucial as it demonstrates your willingness to resolve the issue directly with the casino, which can often lead to a quicker resolution.

Step 2

Carefully read through AGCCS complaint guidelines. Familiarizing yourself with these guidelines ensures that your complaint is submitted correctly and increases the likelihood of a successful resolution.

Step 3

If you have exhausted all dispute resolution avenues with the casino and read through our guidelines carefully, you are welcome to submit a complaint via our complaint form. This step formalizes your grievance and allows the AGCCS team to begin their investigation.

AskGamblers Online Casino Complaint Process Explained

Before it is resolved or closed, every complaint goes through the same process, ensuring consistency and fairness in handling each case.

Investigation Begins

You will hear back from us within two working days of submitting your complaint. This prompt response is part of our commitment to addressing your concerns swiftly and efficiently.

Contacting The Casino

Our dispute resolution team then proceeds and contacts the casino. This step is crucial in gathering all necessary information and facilitating communication between you and the casino.

Solving Your Issue

We work with you and the casino to ensure your issue is resolved to your satisfaction. Our goal is to mediate effectively, ensuring that both parties reach a mutually agreeable solution.

The Complaint Didn’t Get Resolved? What To Do Next?

Reputable online casinos will be eager to respond to any complaint as quickly as possible. However, if your issue remains unresolved, further steps may be necessary, such as seeking external mediation or legal advice.

FAQ

Launched in 2009, AGCCS has a single goal: to deliver a fair, honest, independent, and free mediation service between players and operators. Here are some common questions about our service:

What Is AskGamblers Casino Complaint Service (AGCCS)?

Launched in 2009, AGCCS aims to provide a fair, honest, independent, and free mediation service between players and operators, ensuring that disputes are resolved amicably.

Who Can Use AGCCS?

Anyone can use the AGCCS. Our service is open to all players who encounter issues with online casinos, providing a platform for their voices to be heard.

How To Submit A Complaint?

Upon clicking the ‘Submit a Complaint’ button, we will offer a list of the most common issues, guiding you through the process of submitting your grievance effectively.

What Should I Watch Out For When Submitting A Complaint?

You must identify the main problem and be as descriptive as you can. Providing detailed information and evidence strengthens your case and aids in the resolution process.

Can AGCCS Help Me Get Back My Money From The Casino?

The AGCCS has helped thousands of players to recover millions of dollars over the years, and they have no intention of backing down. Our track record speaks for itself, and we are committed to helping players reclaim their funds.

Why Is AGCCS So Successful?

Our complaints are based on hard facts, so we always ask you to include as much information as possible backed up with the rock-solid evidence we need to get the ball rolling. This approach ensures that we can advocate effectively on your behalf.